What is Google Cloud support?
We, uCloudStore, are a Google Premier Partner, so we can offer to our clients support services to help them resolve any issue or problem. This will make you feel more secure and looked after in the Google Cloud environment.
Levels of support
BASIC SUPPORT
FREE
- Response within a maximum period of 24 hours
- Unlimited number of requests
- Communication via telephone, mail or ticketing tool
- From Monday to Thursday from 9:00am to 6:30pm and On Friday from 9:00am to 3:00pm. During summer (August) and Christmas period from Monday to Friday from 9:00am to 3:00pm
- Support staff qualified in Google Cloud
PREMIUM SUPPORT
Ask for price
- Response within a maximum period of 2 hours
- Unlimited number of requests
- Communication via phone, mail, ticketing tool or Google Meet
- From Monday to Thursday from 9:00am to 6:30pm and On Friday from 9:00am to 3:00pm. During summer (August) and Christmas period from Monday to Friday from 9:00am to 3:00pm
- Support staff qualified in Google Cloud
- Quarterly reports on use of applications
- Semi-annual consulting sessions
- Meet support included
- 2 security audits and reports included per year
Console Management Support
Ask for price
- Response within a maximum period of 2 hours
- Unlimited number of requests
- Communication via telephone, mail or ticketing tool
- From Monday to Thursday from 9:00am to 6:30pm and On Friday from 9:00am to 3:00pm. During summer (August) and Christmas period from Monday to Friday from 9:00am to 3:00pm
- Support staff qualified & certified in Google
- Quarterly reports on use of applications
- Semi-annual consulting sessions
- Biannual Google Workspace product roadmap sessions
- G Suite console administration (registration, cancellation and modification of users and groups, management of application services, domain management, security and reports, and device management).
- Meet support included
- Security audits and reports included
- Console Training
What does our methodology consist of?
Technical problems
We help you resolve any Google Cloud incident (Google Workspace, Chrome, GCP or any of our services)
In the language your prefer
We can contact you in English or Spanish.
Recommendations
We will analyze your business model and requirements to provide you with suggestions of improvement.
by multiple means
Depending on the support you choose, you will have multiple contact options: chat, telephone assistance and/or videoconference.
Fast answer
We promise to respond to you within a maximum period of 24 hours (depending on the type of support chosen).
Management with Google
We facilitate the procedures with Google acting as intermediaries. In this way, communication is more fluid, faster and more effective.
The 4 phases of the process
Analysis
Analysis of the current situation and licenses.
Choice
Support type selection process.
Console
Analysis of the administration console.
workshop
Security workshop to improve your IT environment.
See more services
Implementation and migration
Migration, implementation, and startup services are perfect for new Google Cloud customers who don't want to lose any data from their old account, or those who are already Google but need a new account.
Training
For the correct implementation of the Google environment and to take full advantage of Google's collaborative, security and productivity features, at uCloudStore we offer training tailored to the company.
