What is support in Google Cloud?
In uCloudStore, like Google Premier Partner, we offer services of support so that our clients have a hand to hold on to in the face of any doubt or problem. This will make your company feel more secure and accompanied throughout the Google Cloud environment.
Support Types
basic support
GRATUITOUS
- Response within a maximum period of 24 hours
- Unlimited queries
- Communication via phone, email or ticketing tool
- From Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
- Qualified personnel in G Suite
premium support
request price
- Response within a maximum period of 2 hours
- Unlimited queries
- Communication via phone, email, ticketing tool or Google Meet
- From Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
- Qualified personnel in G Suite
- Quarterly report on application usage
- Semi-annual consulting sessions
- Meet support included
- 2 security audits and reports included per year
Console Management Support
request price
- Response within a maximum period of 2 hours
- Unlimited queries
- Communication via phone, email or ticketing tool
- From Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
- Qualified and certified staff in G Suite
- Quarterly report on application usage
- Semi-annual consulting sessions
- Semi-annual G Suite product roadmap sessions.
- Administration of the G Suite console (registration, deregistration and modification of users and groups, management of application services, domain management, security and reports, and device administration).
- Meet support included
- Security audits and reports included
- Console Formation
What does our methodology consist of?
Technical problems
We help you solve any incident with Google Cloud (Google Workspace, Chrome, GCP or any of our services)
in the language you prefer
We can contact you in English or Spanish.
recommendations
We will analyze your business model and needs to make proposals for improvement.
By multiple means
Depending on the support you choose, you will have multiple contact options: chat, telephone assistance and/or videoconference.
Fast answer
We promise to respond to you within a maximum period of 24 hours (depending on the type of support chosen).
Management with Google
We facilitate negotiations with Google by acting as intermediaries. In this way, communication is more fluid, fast and effective.
The 4 phases of the process
Analysis
Analysis of the current situation and licences.
Choice
Process of choosing the type of support.
Console
Analysis of the administration console.
workshop
Security workshop to make improvements in the environment.
See more services
Implementation and migration
The migration, deployment and startup services are perfect for those new to Google Cloud customers who don't want to lose any data from their old account, or those who are already Google but need a new account.
formations
For the correct implementation of the Google environment and to make the most of Google's collaborative, security and productivity functionalities, at uCloudStore we offer tailor-made training for the company.
