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  • Google Workspace
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    • ESP: +34 622 52 65 05
    • MX: +52 55 5351 2598
    • CO: +57 5088112
    • CL: +56 44 205 0275
    • PE: +51 1 7071347
Menu
  • Google Workspace
    • Google Workspace Plans
    • Implementation and migration
    • Support
    • third-party
  • Google devices
    • google chrome book
    • Hangout Meets
    • google-jamboard
    • Series One by Avocor
    • google chrome box
  • Google CloudPlatform
  • Google for Education
  • Blog
    • Blog
    • About us
    • academy
  • Contact
  • Online shopping
  • call us
    • ESP: +34 622 52 65 05
    • MX: +52 55 5351 2598
    • CO: +57 5088112
    • CL: +56 44 205 0275
    • PE: +51 1 7071347

Google Cloud Support

REQUEST ADVICE

What is support in Google Cloud?

In uCloudStore, like Google Premier Partner, we offer services of support so that our clients have a hand to hold on to in the face of any doubt or problem. This will make your company feel more secure and accompanied throughout the Google Cloud environment.

Support Types

basic support

GRATUITOUS

  • Response within a maximum period of 24 hours
  • Unlimited queries
  • Communication via phone, email or ticketing tool
  • From Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
  • Qualified personnel in G Suite
ASK FOR INFORMATION

premium support

request price

  • Response within a maximum period of 2 hours
  • Unlimited queries
  • Communication via phone, email, ticketing tool or Google Meet
  • From Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
  • Qualified personnel in G Suite
  • Quarterly report on application usage
  • Semi-annual consulting sessions
  • Meet support included
  • 2 security audits and reports included per year
ASK FOR INFORMATION

Console Management Support

request price

  • Response within a maximum period of 2 hours
  • Unlimited queries
  • Communication via phone, email or ticketing tool
  • From Monday to Thursday from 9:00 a.m. to 6:30 p.m. and Friday from 9:00 a.m. to 3:00 p.m. Summer hours (August) and Christmas from Monday to Friday from 9:00 a.m. to 3:00 p.m.
  • Qualified and certified staff in G Suite
  • Quarterly report on application usage
  • Semi-annual consulting sessions
  • Semi-annual G Suite product roadmap sessions.
  • Administration of the G Suite console (registration, deregistration and modification of users and groups, management of application services, domain management, security and reports, and device administration).
  • Meet support included
  • Security audits and reports included
  • Console Formation
ASK FOR INFORMATION
REQUEST ADVICE

What does our methodology consist of?

Technical problems

We help you solve any incident with Google Cloud (Google Workspace, Chrome, GCP or any of our services)

in the language you prefer

We can contact you in English or Spanish.

recommendations

We will analyze your business model and needs to make proposals for improvement.

By multiple means

Depending on the support you choose, you will have multiple contact options: chat, telephone assistance and/or videoconference.

Fast answer

We promise to respond to you within a maximum period of 24 hours (depending on the type of support chosen).

Management with Google

We facilitate negotiations with Google by acting as intermediaries. In this way, communication is more fluid, fast and effective.

The 4 phases of the process

Analysis

Analysis of the current situation and licences.

Choice

Process of choosing the type of support.

Console

Analysis of the administration console.

workshop

Security workshop to make improvements in the environment.

ASK FOR BUDGET

See more services

Implementation and migration

The migration, deployment and startup services are perfect for those new to Google Cloud customers who don't want to lose any data from their old account, or those who are already Google but need a new account.

SEE MORE IMPLEMENTATION AND MIGRATION

formations

For the correct implementation of the Google environment and to make the most of Google's collaborative, security and productivity functionalities, at uCloudStore we offer tailor-made training for the company.

Do you have any doubt left?

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Google Premier Partner. Google Authorized Online Shop

LOCATIONS

Spain, Barcelona
Sant Joan de la Salle, 8
Phone: +34 919 01 45 22

Mexico
Phone: +52 55 4164 3870

Colombia
Phone: +57 601 6659306

Chile
Phone: +56 44 222 9940

SOLUTIONS

  • Google Cloud for Education
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  • Google Cloud for Marketing
  • Google Cloud for Health
  • Google Cloud for insurers
  • Google Cloud for Retail
  • Google Cloud for SaaS
  • video conferencing solutions
  • Google Cloud for Education
  • Google Cloud for Tech
  • Google Cloud for Marketing
  • Google Cloud for Health
  • Google Cloud for insurers
  • Google Cloud for Retail
  • Google Cloud for SaaS
  • video conferencing solutions

PRODUCTS & SERVICES

  • G suite support
  • Migrating to G Suite
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  • G suite support
  • Migrating to G Suite
  • best sellers

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